宠伴 AI · 支持页 + 联系方式 + FAQ / PetPal Support & Contact
一、联系方式 / Contact(②的核心)
| 渠道 | 取值 | 说明 |
|---|---|---|
| 支持邮箱 Support Email | support@petpal.ai |
主联系渠道;域名由 appbot 协调落地后启用对应邮箱/转发 |
| 支持页 Support URL | https://petpal.znrun.com/support |
商店"Support URL"必填字段指向本页 |
| 营销/官网 Marketing URL | https://petpal.znrun.com |
商店"Marketing URL"字段 |
| 商务合作 Business | support@petpal.ai(主题注明 Business) |
媒体/合作/投诉 |
| 响应时效 Response time | 1–2 个工作日 within 1–2 business days | 可按实际调整 |
二、支持页正文/ Support Page Body
中文
需要帮助?我们在这儿。 有问题、建议或想反馈 bug?发邮件到 support@petpal.ai,或填写下方表单,我们通常在 1–2 个工作日内回复。为更快定位,请附上:设备型号、系统版本、App 版本,以及问题截图。
English
Need help? We're here. Questions, suggestions, or a bug to report? Email support@petpal.ai or use the form below. We typically reply within 1–2 business days. To help us help you faster, include your device model, OS version, app version, and a screenshot.
三、常见问题 FAQ(双语)
1. 识别准不准?/ How accurate is breed ID?
- 中:品种识别是 AI 概率化参考(Top-3 + 置信度),来自 53 品种百科。混血及部分猫种仅供参考,不保证准确。
- EN: Breed ID is an AI probabilistic estimate (Top-3 + confidence) from a 53-breed encyclopedia. Mixed breeds and some cat breeds are for reference only and not guaranteed.
2. 健康初筛能代替看兽医吗?/ Does the health pre-screen replace a vet?
- 中:不能。健康初筛是辅助参考,不是兽医诊断,仅提示可能值得关注的表现。出现异常或担忧请尽快咨询持牌兽医;紧急情况请立即就医。
- EN: No. The health pre-screen is an assistive aid, not a veterinary diagnosis; it only flags signs that may deserve attention. For any concern, consult a licensed veterinarian promptly; for emergencies, seek care immediately.
3. 我的宠物照片会被怎么处理?/ What happens to my pet photos?
- 中:照片默认仅瞬时用于 AI 推理、用完即弃,不长期留存;仅当你主动存入档案才会被加密保存。数据传输与存储全程加密,我们不出售你的数据。详见隐私政策。
- EN: Photos are used transiently for AI inference and discarded by default — not retained long-term. A photo is stored (encrypted) only if you save it to a profile. Data is encrypted in transit and at rest; we do not sell your data. See our Privacy Policy.
4. 如何取消订阅?/ How do I cancel my subscription?
- 中:订阅由 App Store / Google Play 管理。iOS:设置 → 你的名字 → 订阅 → 宠伴AI → 取消。Android:Play 商店 → 头像 → 付款和订阅 → 订阅 → 宠伴AI → 取消。取消在当前周期结束时生效。
- EN: Subscriptions are managed by the store. iOS: Settings → your name → Subscriptions → PetPal → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → PetPal → Cancel. Cancellation takes effect at the end of the current period.
5. 退款?/ Refunds?
- 中:退款受 Apple / Google 政策约束,需通过对应商店申请;我们一般无法直接处理商店购买的退款。
- EN: Refunds follow Apple's / Google's policies and must be requested through the respective store; we generally cannot process store-purchase refunds directly.
6. 如何删除我的数据 / 账户?/ How do I delete my data / account?
- 中:你可在 App 内删除单张照片、宠物档案;如需删除账户与关联数据,App 内操作或邮件 support@petpal.ai 申请,我们将按适用法律期限处理。
- EN: You can delete individual photos and pet profiles in-app. To delete your account and associated data, use the in-app option or email support@petpal.ai; we process within statutory timeframes.
7. 支持哪些宠物 / 语言?/ Which pets / languages?
- 中:目前支持猫和狗;界面提供中英文。
- EN: Currently cats and dogs; the app is available in English and Chinese.
8. 价格?/ Pricing?
- 中:品种识别与情绪解读免费;健康初筛+档案为订阅:3 天免费试用,之后 $5.99/周 或 $39.99/年。
- EN: Breed ID and mood reading are free; health pre-screen + profile are subscription: 3-day free trial, then $5.99/week or $39.99/year.
四、相关链接 / Related Links
- 隐私政策 Privacy Policy:
https://petpal.znrun.com/privacy - 服务条款 Terms of Use:
https://petpal.znrun.com/terms - 合规与免责说明 Disclaimer:可作
/disclaimer或并入 ToS §4
Contact form / 联系表单
The fastest way to reach us today. We reply within 1–2 business days. / 当前最快的联系方式，我们将在 1–2 个工作日内回复。